Privacy Policy

Effective Date: June 6, 2026

Introduction
The Gloss Auto Lab ("we," "us," "our"), operated by Komalpreet Singh and headquartered at 221 Mapleview Dr W, Barrie, ON L4N 9E8, Canada, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website (www.theglossautolab.ca) and auto detailing services, including appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

Information We Collect We collect information that helps us provide a high-quality auto detailing experience. Personal Information:

• Identity Data: Name, email address, phone number, and physical address.

• Transaction Data: Payment information (processed securely) and service history.

• Consent Records: Opt-in records and timestamps for SMS and email communications.
  
  

Non-Personal Information:

• Technical Data: IP address, browser type, device information, and website usage patterns.

• Cookies: We use cookies to enhance your browsing experience and analyze site traffic.
  
  

SMS Messaging & Compliance The Gloss Auto Lab offers SMS notifications to provide important updates related to your auto detailing services. By opting in through our website booking forms or scheduling system, you agree to receive text messages from The Gloss Auto Lab regarding: • Reservation confirmations • Appointment reminders • Service status updates • Customer support responses • Important service notifications

Opt-In You will only receive SMS messages if you have provided express consent through our website forms or booking process.

Opt-Out You may cancel SMS notifications at any time by replying STOP to any message. After sending STOP, you will receive a confirmation message and will no longer receive SMS messages from us.

Support Reply HELP for assistance or contact us at: Phone: +1 (705) 970-7874 Email: theglossautolab@gmail.com

Message Disclosures • Message frequency may vary. • Message and data rates may apply. • Carriers are not liable for delayed or undelivered messages.

Mobile Information Sharing No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or SMS delivery platforms, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security: We implement industry-standard security measures to protect your data:

• Encryption: Sensitive data is encrypted during transit and at rest.

• Access Control: Only authorized personnel have access to your personal information.

• Regular Updates: We consistently update our security protocols to guard against unauthorized access.
  
  

While we strive to use commercially acceptable means to protect your information, please be aware that no method of transmission over the internet is 100% secure.

Your Rights & Choices You have the following rights regarding your data:

• Access & Update: You may request to review or update your personal information.

• Opt-Out: You can unsubscribe from marketing emails or stop SMS messages at any time.

• Withdraw Consent: You may withdraw your consent for future communications by contacting us.
  
  

Children’s Privacy Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

Updates to This Policy We may update this Privacy Policy from time to time to reflect changes in our services or A2P 10DLC regulations. Updated versions will be posted with a new "Last Updated" date.

Contact Us If you have any questions regarding this Privacy Policy or our data practices, please contact us at: The Gloss Auto Lab Owner: Komalpreet Address: 221 Mapleview Dr W, Barrie, ON L4N 9E8, Canada Phone: +1 (705) 970-7874 Email: theglossautolab@gmail.com